REFUND & EXCHANGE POLICY
No BS. Just Honest Streetwear Rules.
We keep our quality heavy and our rules simple. Read carefully before placing your order—this policy applies to all purchases from KA_AL Life.
Refund Policy
Standard Policy: No Cash Refunds
All sales are final. We do not issue cash refunds for:
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Change of mind
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Wrong size ordered
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Dissatisfaction with color, fabric, or fit
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Delayed shipping (once dispatched)
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Any other reason not related to a manufacturing defect
When Refunds (Cash) Are Issued
We issue cash refunds only in the following situations:
Payment failure: If your money is debited but the order fails to complete, the payment gateway auto-refunds within 5-7 business days
Order cancellation by us: If we cancel your order due to stock unavailability, you get a full refund
Duplicate payment: If you're charged twice for the same order, we refund the duplicate
Item lost in transit: If the item is confirmed lost by the carrier, we refund the full amount
Refund Timeline
Refund processed by KA_AL Life: 1-2 business days
Refund appears in your bank account: 3-7 business days (depends on your bank)
UPI/Wallet refund: 1-3 business days
If you don't see your refund after 7 business days:
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Contact your bank first
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If they confirm no refund, contact us at connect@kaal.life
Exchange / Store Credit Policy
We Issue Store Credit for Approved Returns
Instead of cash refunds, we issue store credit for eligible returns (such as size exchanges).
When We Issue Store Credit
Size exchange request: Store credit issued for the purchase value (minus shipping)
Item out of stock for exchange: Store credit offered as alternative
Customer chooses store credit over replacement: Store credit issued
How Store Credit Works
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Amount: Equal to the purchase value (excluding original shipping cost)
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Validity: Valid for 3 months from the date of issue
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Usage: Can be used on any KA_AL Life product
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Transferability: Non-transferable
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Refundability: Store credit cannot be converted to cash
When We Send Replacements (Not Store Credit)
Defective item confirmed: Replacement shipped at zero cost
Wrong print shipped: Replacement shipped at zero cost
Wrong size due to our error: Replacement shipped at zero cost
Defective Items: What If the Exact Item is Sold Out?
Since our drops are limited, the exact item might not be available. If that happens:
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We'll offer you a store credit for the full value
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We'll offer you an alternative item of equal value
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We'll suggest a different size or color if available
Customer Responsibility
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Check your order confirmation: Immediately verify that you ordered the correct size, color, and design
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Check your tracking: Monitor your shipment to ensure timely receipt
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Inspect your package: Examine your item within 7 days of delivery
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Contact us promptly: Don't wait—7 days is the window
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Unboxing Video: We may request a video to validate your claim
Important Exclusions
Normal wear and tear: Expected with use
Damage from washing: Follow our care instructions
Accidental damage: Not our responsibility
Items purchased on sale: Final sale. No exceptions
Any item after 7 days: Outside our window
Contact Us for Refund Or Exchange
Email: connect@kaal.life
Instagram: @kaal.life2026