REFUND & EXCHANGE POLICY

​​No BS. Just Honest Streetwear Rules.

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We keep our quality heavy and our rules simple. Read carefully before placing your order—this policy applies to all purchases from KA_AL Life.

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Refund Policy

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Standard Policy: No Cash Refunds

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All sales are final. We do not issue cash refunds for:

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• Change of mind

• Wrong size ordered

• Dissatisfaction with color, fabric, or fit

• Delayed shipping (once dispatched)

• Any other reason not related to a manufacturing defect

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When Refunds (Cash) Are Issued

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We issue cash refunds only in the following situations:

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Payment failure: If your money is debited but the order fails to complete, the payment gateway auto-refunds within 5-7 business days

Order cancellation by us: If we cancel your order due to stock unavailability, you get a full refund

Duplicate payment: If you're charged twice for the same order, we refund the duplicate

Item lost in transit: If the item is confirmed lost by the carrier, we refund the full amount

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Refund Timeline

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Refund processed by KA_AL Life: 1-2 business days

Refund appears in your bank account: 3-7 business days (depends on your bank)

UPI/Wallet refund: 1-3 business days

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If you don't see your refund after 7 business days:

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1. Contact your bank first

2. If they confirm no refund, contact us at connect@kaal.life

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Exchange / Store Credit Policy

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We Issue Store Credit for Approved Returns

Instead of cash refunds, we issue store credit for eligible returns (such as size exchanges).

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When We Issue Store Credit

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Size exchange request: Store credit issued for the purchase value (minus shipping)

Item out of stock for exchange: Store credit offered as alternative

Customer chooses store credit over replacement: Store credit issued

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How Store Credit Works

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• Amount: Equal to the purchase value (excluding original shipping cost)

• Validity: Valid for 3 months from the date of issue

• Usage: Can be used on any KA_AL Life product

• Transferability: Non-transferable

• Refundability: Store credit cannot be converted to cash

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When We Send Replacements (Not Store Credit)

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Defective item confirmed: Replacement shipped at zero cost

Wrong print shipped: Replacement shipped at zero cost

Wrong size due to our error: Replacement shipped at zero cost

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Defective Items: What If the Exact Item is Sold Out?

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Since our drops are limited, the exact item might not be available. If that happens:

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1. We'll offer you a store credit for the full value

2. We'll offer you an alternative item of equal value

3. We'll suggest a different size or color if available

 

Customer Responsibility

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• Check your order confirmation: Immediately verify that you ordered the correct size, color, and design

• Check your tracking: Monitor your shipment to ensure timely receipt

• Inspect your package: Examine your item within 7 days of delivery

• Contact us promptly: Don't wait—7 days is the window

• Unboxing Video: We may request a video to validate your claim

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Important Exclusions

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Normal wear and tear: Expected with use

Damage from washing: Follow our care instructions

Accidental damage: Not our responsibility

Items purchased on sale: Final sale. No exceptions

Any item after 7 days: Outside our window

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​​​​​​​Contact Us for Refund Or Exchange

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Email: connect@kaal.life
Instagram: @kaal.life2026​​​​