SHIPPING POLICY

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From Goa to the World.

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We're proudly homegrown in Goa, India, and we ship our gear to every corner of the globe. Here's everything you need to know about how we get your KA_AL Life gear to you.

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Processing Time

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Before your order ships, it needs to be processed. Here's our timeline:

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Standard Orders: 48-72 hours

New Drop Orders: 5-7 days (heavy volume, we hustle)

Pre-Orders: 10-15 days (please check product page for specific dates)

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Processing includes: Quality check, packing, labeling, and handoff to our shipping partner. We don't process orders on Sundays or public holidays.
 

Dispatch Confirmation

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The second your order leaves our Goa warehouse, you'll get:

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• A tracking link via Email

• A tracking link via WhatsApp (if you provided your number)

• Your order status updated to "Dispatched"

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Domestic Shipping (India)

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Standard: 5-7 business days

Express: 2-4 business days

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Note: Remote areas may take 7-10 business days. Delivery to Northeast India may take 8-12 business days.

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International Shipping

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Asia (incl. Middle East): 7-10 business days

Europe: 10-12 business days

North America: 10-14 business days

Australia & Oceania: 10-14 business days

South America: 12-15 business days

Africa: 12-15 business days

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Shipping Costs

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• Shipping costs are calculated at checkout based on:

  • Delivery location

  • Order weight and dimensions

  • Shipping method selected

• All costs are displayed clearly before you pay—no hidden fees

• For international orders, shipping costs do not include customs duties or import taxes

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Free Shipping
 

We occasionally offer free shipping promotions. Keep an eye on:

• Our website (www.kaal.life)

• Our Instagram (@kaal.life2026)

• Our newsletter (subscribe at checkout)

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Customs & Import Duties

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Important for International Customers:

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• Your order may be subject to customs duties, import taxes, or brokerage fees

• These are not included in the price or shipping cost

• The buyer is responsible for these charges

• Customs procedures vary by country—check with your local customs office

• We cannot estimate customs duties—every country has different rules and rates

• We cannot mark packages as "gift" or declare lower values—this is illegal

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Delivery delay: Customs clearance can delay delivery. This is normal and beyond our control.

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Address Accuracy

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You are responsible for providing the correct shipping address.

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If you enter the wrong address:

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• Before dispatch: Contact us immediately—we can usually change it

• After dispatch: We cannot change the address—the package is already in the shipping network

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Failed delivery: If the package is returned to us due to an incorrect address:

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• You'll be responsible for reshipping costs

• You'll be responsible for any additional fees incurred

• If you don't want to reship, we can issue a store credit (minus shipping costs)

 

Missed Delivery Attempts

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No one was home

Carrier will leave a notice or attempt redelivery

You missed multiple attempts

Package may be held at the local depot for pickup

You want to reschedule

Use the carrier's tracking link to reschedule

Package returned to sender

You'll be responsible for reshipping costs

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Refused Packages

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If you refuse delivery:

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• The package will be returned to us (this can take 2-4 weeks)

• We will not issue a refund for the order

• You will be responsible for any return shipping costs

• If you want the package reshipped, you'll need to pay for shipping again

 

Delivery Risk & Liability

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Important: Once your order is handed over to the courier:

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• Liability transfers to the shipping partner

• We are not responsible for delays caused by the carrier, customs, or weather

• We will help you track and file claims for lost packages

• For "delivered" but not received claims, we'll initiate a carrier investigation

 

Climate Pledge

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We're based in Goa, India, and we're committed to reducing our environmental impact. We use:

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• Recycled packaging materials where possible

• Minimal plastic in our shipments

• Carbon offset for international shipments through select partners

 

Shipping FAQ

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Do you ship to my country?

We ship globally! Check if your country is listed at checkout

How fast do you ship?

Standard: 48-72 hours processing, then 5-15 days delivery depending on location

Can I track my order?

Yes! You'll get a tracking link via email and WhatsApp

Who handles shipping?

We work with Blue Dart, DHL, FedEx, UPS, Delhivery, XpressBees, and India Post

What about customs?

The buyer is responsible for any customs duties or taxes

Do you offer expedited shipping?

Yes, express options are available at checkout

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Still Have Questions?

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Email: support@kaal.life

Instagram: @kaal.life2026

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We actually reply. Hit us up.

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