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MAKE A RETURN / EXCHANGE

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We Keep It Real. No BS. Just Quality.

At KA_AL Life, we believe in transparency. Streetwear is intimate, and our drops are highly limited, so we keep our return and exchange policy simple, honest, and straightforward.

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Before You Proceed

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All Sales Are Final.

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We do not accept returns or exchanges if you:

• Changed your mind

• Ordered the wrong size

• Didn't like the color in person

• Found a better deal elsewhere

• Didn't check the size chart before ordering

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We're a drop culture brand. Scarcity is real. When you secure a piece from us, it's yours.

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When We DO Accept Returns/Exchanges

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We messed up. It happens rarely, but if it does-we fix it.

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You are eligible for a replacement or exchange if:

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Physically damaged item (torn, stained, or defective fabric): Replacement at zero cost

Wrong print or design shipped: Replacement at zero cost

Wrong size due to our error (mislabelled or incorrectly shipped): Replacement at zero cost

Manufacturing defect in the garment: Replacement at zero cost

Size exchange request (you need a different size): Store credit issued (subject to availability)

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Size Exchange Option

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Unlike many streetwear brands, we offer a size exchange option, but there's a catch:

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• The exchange is subject to availability of the requested size

• If the size is available, we'll issue a store credit for the original purchase value (minus shipping)

• You can use the store credit to order the correct size

• Store credit is non-transferable and valid for 3 months

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Why store credit and not a direct exchange? Our drops are limited. By the time your return reaches us, the item might be sold out. Store credit ensures you get something you love.

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The 7-Day Window

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Timeline: You must contact us within 7 days of delivery.

Why 7 days? We need to verify that the issue occurred during shipping or manufacturing—not from wear, washing, or accidental damage after receipt. This also complies with standard e-commerce return windows.

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How to Initiate a Return/Exchange

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Step 1: Contact Us

Email us at connect@kaal.life

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Step 2: Provide Details

Include in your email:

• Your Order Number

• Photos of the issue (clear, well-lit)

• Optional but recommended: An unboxing video (helps us verify the issue faster)

• A brief description of the problem

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Step 3: Wait for Approval

We'll review your request and respond within 24-48 hours. We may ask for additional information.

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Step 4: Return Authorization

If approved, you'll receive a Return Authorization (RA) Number and return shipping instructions.

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Step 5: Ship the Item Back

• Pack the item securely

• Include the RA Number on the package

• Ship to the address provided

• Important: Keep your shipping receipt, we may need it for tracking.

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Step 6: Inspection & Resolution

• We'll inspect the item within 3 business days of receipt

• If approved, we'll issue a store credit or send a replacement

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Return/Exchange Process Flow

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Contact Us (7 Days) → Approval (24-48 hrs) → Ship Back → Inspection (3 Days) → Resolution

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Important Notes

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• Store Credit: We issue store credits for size exchanges. Store credit is valid for 3 months.

• Replacement: We ship replacements for defects/wrong items at zero cost to you.

• No Refunds: We don't issue refunds except in limited cases (see Refund Policy).

• Out of Stock: If the exact item is unavailable, we may offer an alternative or store credit.

• We Reserve the Right: To refuse any return request that doesn't meet our criteria.

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Exclusions

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Normal wear and tear: Expected with use

Damage from improper washing: Follow our care instructions

Accidental damage after delivery: Not our responsibility

Items purchased on sale: Final sale, no exceptions

Any item after 7 days: Outside our window

Items without RA Number: We can't process unverified returns

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Unboxing Tip

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Protect yourself: We may request an unboxing video to validate damage claims. Photos can be edited, but a video shows the condition of the package upon arrival. This helps us process your request faster.

 

Size Check: Avoid the Headache

We have highly detailed size charts on every product page. We strongly recommend measuring your favorite oversized tee and matching it to our chart before buying.

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Pro Tip: When in doubt, size up. Our oversized fits are designed to be roomy and comfortable.

 

Still Have Questions?

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Email: connect@kaal.life
Instagram: @kaal.life2026

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We actually reply. Hit us up.

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